Training Classes

Motorcycle Powersports News and Service Manager Pro will be hosting a service department boot camp in 2012.  This two day class is designed for Service Managers and Service Writers and focuses on industry best practices. Many of the dealers that we have worked with were up at least 20% in gross profit in 2011.  If your dealership would like to see that kind of increase contact us today!  The training classes will take place in the following cities in 2012.

Chicago, IL
Monday April 9       11:00 AM – 6:00 PM
Tuesday April 10     7:00 AM – 3:00 PM
Hampton Inn
Chicago O’Hare

Atlanta, GA
Monday April 16      11:00 AM – 6:00 PM
Tuesday April 17      7:00 AM – 3:00 PM
Hampton Inn
Atlanta Airport

Day One — Service Department Foundation

  • Department layout
  • Technician Efficiency
  • Death by a million cuts and how to avoid it
  • Developing young technicians
  • Tracking technician efficiency
  • Developing pay plans that inspire your team
  • Managing workflow during the peak season
  • Managing the off season and how what you do in the summer can build work for the winter
  • Labor times and quoting a job
  • Daily check lists for every employee in the department from the porter to the manager
  • Delivering the “Big Bill News” and keeping your customers happy

Day Two Service Department Profitability

  • Service department absorption and how to increase it
  • The 1-1 ratio and making a plan to get there
  • Identifying and Selling more service work
  • Sales Skills 101 and why they are important to your service department
  • Selling your service department at the parts counter
  • Top service specials that will keep you customers coming back for more
  • Non-verbal cues from your customers and how it can affect your CSI scores and your business
  • Most common over looked shop liabilities and how to avoid them

Classes start at just $475 per student and each class is limited to 30 attendees.   We offer a discount for sending multiple employees. The dealer principle is free with a paid manager. We have worked with hotels in each city to offer discounts to our students. Please contact Garner World Travel at 800-822-7532 to make your travel reservations. We will be holding the training classes at the above hotels and they all have shuttle service to and from the closest airport, so you should not need a rental car. There are restaurants within walking distance from each hotel. We chose the start times in hopes that attendees could arrive at the hotel on Monday morning and depart Tuesday afternoon. If you have special travel time needs please contact us.  You can click HERE to register or call us for more information.